Shipping & Returns
SHIPPING POLICY
All orders are processed and fulfilled within 5 business days after purchase.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times do not include weekends or holidays. Shipping times may vary depending on your location and the carrier’s delivery schedule.
Luna Scents is not responsible for delays caused by the carrier, incorrect shipping information provided by the customer, or weather-related issues.
Return & Exchange Policy
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Due to the nature of our products, returns and exchanges are not accepted.
However, if your order arrives damaged or broken, please contact us within 3 days of delivery with a photo of the damaged item, and we’ll be happy to make it right.
We take great care in packaging every order to ensure it arrives safely and in perfect condition.